Contact us

Stuck on which side to ride from, unsure whether the boats will be running on your dates, or trying to work out whether a listing actually includes the cruise or sells it as an upgrade? Send an email. We are a small team, so a real person reads it.

Email info@niagarafallsboattours.org

What we can help with

We can explain how each side works, what the season means for your dates, which listings include the boat outright rather than as a checkout extra, what the border crossing involves, and whether the ride suits your group. We can also tell you when the honest answer is that it does not matter much, which for the choice between the two boats is often the case.

What we cannot help with

We are an independent guide, not the operator and not the booking platform. We cannot change or cancel a booking, confirm a specific sailing time, arrange a refund, or resolve anything that happened on the day. Those go to the operator or to GetYourGuide or Viator, whichever you booked through, and their contact routes are on your booking confirmation.

We also cannot advise on border admissibility. Whether you will be admitted to the United States or Canada is a matter for those countries' border agencies and depends on your nationality and circumstances. Our border guide explains what documents the crossing requires, which is a different question.

Corrections are welcome

If a fare, a season date or an operator detail on this site is out of date, tell us and we will fix it. That happens: fares change annually, seasons shift with the ice, and the Canadian operation has been rebranded once already. A correction is more useful to us than a compliment.

If you are still deciding, the FAQ covers the short questions, the comparison page settles which side, and the guides go deeper on cost, season, queues and access.